WHAT’S ELIGIBLE FOR RETURN?

Damaged – If the item delivered to you is in a damaged condition. In the case of minor damage (like chip-off/scratch/peel-off, torn stitches on upholstery or carpets) customers can choose not to return the item and instead request a service from reflectionglass.in to fix the damage.

Defective – If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (for e.g. imbalance, wooden joints opening etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.

Difference – If the item delivered to you is different (in dimension, shape or colour) from the item image on our website.

Missing – If the product delivered to you is incomplete or has components missing.

Not Functional – It the product delivered to you is dead on arrival, this could occur in items with batteries or requiring electrical sources (like clocks, lights and bulbs).

 

We also provide custom mirror solutions and reserve the right to refuse any refunds and returns on the product that has been produced explicitly for the customer (Currently, all our orders are explicitly produced). Unless otherwise agreed with customer in writing.

 

To make your purchases go smoothly with us,

 

We assign a dedicated sales manager for assistance till the product reaches it’s desired destination.

We confirm (over call) specifications of the products that were selected while placing the order on website for more clarity.

Production of the order is initiated only after acquiring approval from the customer by sales manager over call.

We do our best to ensure the accuracy of every order that is shipped out. Please check the accuracy of your order upon receipt. Any errors or damaged items must be reported to us within 2 days of receipt of your order.

 

If you have an issue that isn’t covered above, please reach out to our team and we’ll help work through a solution.

 

 

Note: Any order can be cancelled by intimating sales manager over call before the production has started.

Need help?

Contact us at info@reflectionglass.in or call us on +91  93191 07500  for questions related to refunds and returns.